Abstract
This article describes positive outcomes in culture, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, employee engagement, and clinical quality as a result of using shared governance, specifically unit practice councils (UPC) or staff councils, to implement Relationship-Based Care (RBC).
MeSH terms
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Humans
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Institutional Management Teams / organization & administration*
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Nursing Staff, Hospital / organization & administration
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Organizational Case Studies
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Organizational Culture*
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Patient-Centered Care / organization & administration*
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Program Development
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Quality Improvement / organization & administration*
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Quality Indicators, Health Care
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United States