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Mayo Clin Proc. 2013 Jan;88(1):68-73. doi: 10.1016/j.mayocp.2012.10.015.

Successful implementation of a telemedicine-based counseling program for high-risk patients with breast cancer.

Author information

1
Breast Diagnostic Clinic, Mayo Clinic, Rochester, MN 55905, USA. pruthi.sandhya@mayo.edu

Abstract

An interactive audio and video telemedicine feasibility program was established to provide counseling on breast cancer risk-reducing strategies for underserved, high-risk Alaskan native women through a collaboration among the Alaska Native Medical Center, the Mayo Clinic Breast Clinic, Mayo's Center for Innovation, and the Alaska Federal Health Care Access Network. The telemedicine model included a navigator to facilitate patient encounters (referrals, electronic records, and scheduling) and a subscription billing contract. Between January 1 and December 31, 2011, 60 consultations were provided to the Alaska Native Medical Center. A survey of a sample of 15 women demonstrated overall patient satisfaction of 98% pertaining to the experience, technology, and medical consultation. The referring physician satisfaction, from 11 visit surveys and 8 referring physicians, revealed 99% satisfaction with the service. In this telemedicine pilot study, we demonstrated the feasibility of a telemedicine program to provide integrated specialty care that resulted in a positive effect on patient satisfaction. This program has a sustainable business model, thus creating a new modality for health care delivery.

PMID:
23274020
DOI:
10.1016/j.mayocp.2012.10.015
[Indexed for MEDLINE]

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