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Appl Ergon. 2013 May;44(3):350-4. doi: 10.1016/j.apergo.2012.09.002. Epub 2012 Oct 3.

Correlates of negative physical health in call center shift workers.

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  • 1University of Wisconsin-Milwaukee, Department of Psychology, P.O. Box 413, Milwaukee, WI 53201, USA.


The call center industry, a burgeoning sector is characterized by unique job demands, which render it susceptible to high attrition rates and negative health concerns. This study examined the relationship between job stress from interpersonal factors, job stress from work factors, coping, inadequate sleep, and negative physical health reports among call center shift workers (n = 239), a relatively under-researched population. Inadequate sleep and job stress from interpersonal factors were associated with negative physical health outcome for the participants in this study. Further, spending longer in the call center industry was associated with negative health outcome for the shift worker participants.

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