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Healthc Q. 2012;15(3):50-3.

Developing a physician engagement agreement at The Ottawa Hospital: a collaborative approach.

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Performance Measurement Department, The Ottawa Hospital, Ottawa, Ontario, Canada.


The Ottawa Hospital (TOH) is focused on providing safe, high-quality care to its patients. TOH has identified physician engagement as a critical factor for improving the quality of care they provide. The physician engagement strategy developed at TOH involved a qualitative inquiry into the impediments and facilitators of engagement. Using concurrent focus groups, researchers collected and analyzed the physicians' perspective regarding engagement. A systematic analysis of the verbal data was used to construct a statement of mutual understanding between the physicians and the hospital (physician engagement agreement). The process of developing this agreement is the focus of this article.

[Indexed for MEDLINE]

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