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J Nurs Adm. 2012 Jun;42(6):333-9. doi: 10.1097/NNA.0b013e31825738ed.

The relationship-based care model: evaluation of the impact on patient satisfaction, length of stay, and readmission rates.

Author information

1
Moore County Hospital District, Dumas, Texas 79029, USA. scropley@mchd.net

Abstract

OBJECTIVE:

The objective of this study was to assess the impact of the implementation of the relationship-based care (RBC) model on patient satisfaction, length of stay, and readmission rates in hospitalized patients.

BACKGROUND:

RBC model promotes organizational viability in critical areas that measure success, inclusive of clinical quality, patient satisfaction, and robust financial standing.

METHODS:

A retrospective secondary analysis of aggregate patient satisfaction data, length of stay, and readmission rates at a rural Texas hospital was reviewed for the years 2009 and 2010. This study compared preimplementation data for year 2009 with postimplementation data for year 2010.

RESULTS:

Data support the positive influential impact of RBC model. A negative correlation was noted with readmission rates and a concomitant positive correlation with length of stay. Overall satisfaction with nursing did not reveal a significant correlation to the new care model.

CONCLUSIONS:

RBC model supports a patient-centered, collaborative care environment, maximizing potential reimbursement.

PMID:
22617699
DOI:
10.1097/NNA.0b013e31825738ed
[Indexed for MEDLINE]

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