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IIE Trans Healthc Syst Eng. 2011;1(1):145-160. Epub 2011 Dec 2.

Socio-Technical Systems Analysis in Health Care: A Research Agenda.

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1
University of Wisconsin-Madison, Dept of Industrial & Systems Engr - CQPI, 1550 Engineering Drive, 3126 Engineering Centers Building, Madison, 53705 United States.

Abstract

Given the complexity of health care and the 'people' nature of healthcare work and delivery, STSA (Sociotechnical Systems Analysis) research is needed to address the numerous quality of care problems observed across the world. This paper describes open STSA research areas, including workload management, physical, cognitive and macroergonomic issues of medical devices and health information technologies, STSA in transitions of care, STSA of patient-centered care, risk management and patient safety management, resilience, and feedback loops between event detection, reporting and analysis and system redesign.

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