Send to

Choose Destination
See comment in PubMed Commons below
Klin Med (Mosk). 2011;89(6):63-5.

[How to help a "problem" patient].

[Article in Russian]
[No authors listed]


A patient may become a "problem" owing to three groups of causes acting either independently or together. Group 1 is characteristic features of the patient including psychological problems and borderline psychiatric disorders. Group 2 is related to the physician's activity (overfatigue, poor communicative skills, etc.). Group 3 is comprised by the causes related to the peculiarities of the healthcare system structure and organization (overworked physicians, insufficient time that they can spend in direct care to an individual patient, inadequate information the patients acquire from non-medical sources). Poor organization of work in an outpatient facility inevitably deteriorates the quality of the provided care. The patients attending it begin making complaints against the personnel which leads to conflicts even in the absence of serious medical errors. Practical recommendations are proposed designed to help the "problem patients" to obtain quality medical aid and avoid conflict situations.

[Indexed for MEDLINE]
PubMed Commons home

PubMed Commons

How to join PubMed Commons

    Supplemental Content

    Loading ...
    Support Center