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J Nurs Adm. 2012 Mar;42(3):144-7. doi: 10.1097/NNA.0b013e3182484efd.

Maximizing caring relationships between nursing assistants and patients: care partners.

Author information

1
Good Samaritan Medical Center, West Palm Beach, FL 33401, USA. angela.prestia@tenethealth.com

Abstract

Certified nursing assistants (CNAs) are an integral part of the care team in most hospitals. The chief nursing officer at a community hospital in Florida developed a program of communication, education, and accountability to highlight the role of the CNA as a team member. This easy-to-implement initiative resulted in increased understanding about the CNA role in delivering high-quality patient care and increases in patient satisfaction with responsiveness of staff to call lights.

PMID:
22361871
DOI:
10.1097/NNA.0b013e3182484efd
[Indexed for MEDLINE]
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