Format

Send to

Choose Destination

Managing healthcare quality in Ghana: a necessity of patient satisfaction.

Author information

1
Department of Public Administration and Health Services Management, University of Ghana Business School, Legon, Ghana. Ayimbillah@yahoo.com

Abstract

PURPOSE:

The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients' satisfaction with quality of healthcare in two hospitals located in northern Ghana.

DESIGN/METHODOLOGY/APPROACH:

An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model.

FINDINGS:

The results revealed that of the five-factor model, support/care, environment of the facility and waiting time determine patients' satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent.

ORIGINALITY/VALUE:

The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general.

PMID:
22204088
DOI:
10.1108/09526861111160580
[Indexed for MEDLINE]

Supplemental Content

Loading ...
Support Center