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J Behav Health Serv Res. 2012 Jan;39(1):91-100. doi: 10.1007/s11414-011-9259-6.

A business case for quality improvement in addiction treatment: evidence from the NIATx collaborative.

Author information

1
University of Wisconsin-Madison, 53706, USA. andrew.quanbeck@chess.wisc.edu

Abstract

The Network for the Improvement of Addiction Treatment (NIATx) promotes treatment access and retention through a customer-focused quality improvement model. This paper explores the issue of the "business case" for quality improvement in addiction treatment from the provider's perspective. The business case model developed in this paper is based on case examples of early NIATx participants coupled with a review of the literature. Process inefficiencies indicated by long waiting times, high no-show rates, and low continuation rates cause underutilization of capacity and prevent optimal financial performance. By adopting customer-focused practices aimed at removing barriers to treatment access and retention, providers may be able to improve financial performance, increase staff retention, and gain long-term strategic advantage.

PMID:
21918924
PMCID:
PMC3488450
DOI:
10.1007/s11414-011-9259-6
[Indexed for MEDLINE]
Free PMC Article

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