Format

Send to

Choose Destination
J Behav Health Serv Res. 2012 Jan;39(1):42-54. doi: 10.1007/s11414-011-9252-0.

Improving satisfaction in patients receiving mental health care: a case study.

Author information

1
Group Practice Division, Seattle, WA 98112, USA. crosier.m@ghc.org

Abstract

Patient satisfaction is increasingly becoming an important component of quality for behavioral health care systems. The following report describes Group Health Cooperative's Behavioral Health Services department experiences over a 5-year period in moving from uncertainty about the value of patient satisfaction and the ability to positively impact patient ratings to achieving a significant improvement in patient ratings of satisfaction with mental health care. In this process, the Behavioral Health Department developed a deeper understanding of patient requirements and improvement strategies which could impact these requirements. A description of the results achieved along with the role of quality improvement processes in understanding and improving patient satisfaction in mental health care is presented.

PMID:
21847711
DOI:
10.1007/s11414-011-9252-0
[Indexed for MEDLINE]

Supplemental Content

Full text links

Icon for Springer
Loading ...
Support Center