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J Nurs Adm. 2011 Jun;41(6):285-90. doi: 10.1097/NNA.0b013e31821c4787.

Implementing relationship-based care.

Author information

1
St Mary's Medical Center, Evansville, Indiana 47750, USA. rpwinsett@stmarys.org

Abstract

OBJECTIVE:

The authors describe verbal and nonverbal caring behaviors of nurses before and after implementation of a model of Relationship-Based Care (RBC). Nurse turnover and patient satisfaction were evaluated to support the organizational commitment to RBC.

BACKGROUND:

To become foundational for all interactions, caring behaviors must be enculturated among nurses, colleagues (professionals and nonprofessionals), and organizational leaders.

METHODS:

An observational design describing verbal and nonverbal caring behaviors prior to implementation of RBC and at 3 and 12 months after implementation.

RESULTS:

Findings suggest that verbal and nonverbal caring behaviors increased. Behaviors were sustained at 1 year. Nurse turnover rates decreased from 9.4% to 1.9%.

CONCLUSION:

Observable caring behaviors and nurse turnover rates improved with the implementation of RBC.

PMID:
21610484
DOI:
10.1097/NNA.0b013e31821c4787
[Indexed for MEDLINE]

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