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Teach Learn Med. 2011 Apr;23(2):105-11. doi: 10.1080/10401334.2011.561190.

Resident sign-out and patient hand-offs: opportunities for improvement.

Author information

1
Department of Medicine, University of Pittsburgh Medical Center, Pittsburgh, Pennsylvania 15213-2582, USA. bumpgm@upmc.edu

Abstract

BACKGROUND:

Inpatient care is characterized by multiple transitions of patient care responsibilities. In most residency programs trainees manage transitions via verbal, written, or combined methods of communication termed "sign-out." Often sign-out occurs without standardization or supervision.

PURPOSE:

The purpose was to assess daily sign-out with a goal of identifying aspects of this process most in need of improvement.

METHODS:

This was a prospective, observational cohort study of interns' sign-out conducted by industrial engineering students. Daily sign-out was analyzed for inclusion of multiple criteria and scored on organization (on a scale of 0-4) based on how effectively written information was conveyed.

RESULTS:

We observed 124 unique verbal and written sign-outs. We found that 99% of sign-outs included a general hospital course. Sign-outs were well organized with a mean of 3.1, though substantial variation was noted (SD = 0.8). Directions for anticipated patient events were included in only 42% of sign-outs. Do Not Resuscitate (DNR) or advanced directive discussions were reported in only 11% of sign-outs. Only 50% of successive daily sign-outs were updated.

CONCLUSIONS:

We found variability in the content and organization of interns' sign-out, possibly reflecting a lack of instruction and supervision. Standardization of sign-out content, and education on good sign-out skills are increasingly important as patient hand-offs become more frequent.

PMID:
21516595
DOI:
10.1080/10401334.2011.561190
[Indexed for MEDLINE]

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