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Health Serv Res. 2011 Oct;46(5):1675-82. doi: 10.1111/j.1475-6773.2011.01261.x. Epub 2011 Apr 14.

Enhancing response rates in physician surveys: the limited utility of electronic options.

Author information

1
USA Polling Group, University of South Alabama, 5591 USA Drive North, Room 222, Mobile, AL 36688, USA. knicholls@usouthal.edu

Abstract

OBJECTIVE:

To evaluate the utility of offering physicians electronic options as alternatives to completing mail questionnaires.

DATA SOURCE:

A survey of colorectal cancer screening practices of Alabama primary care physicians, conducted May-June 2010.

STUDY DESIGN:

In the follow-up to a mail questionnaire, physicians were offered options of completing surveys by telephone, fax, email, or online.

DATA COLLECTION METHOD:

Detailed records were kept on the timing and mode of completion of surveys.

PRINCIPAL FINDINGS:

Eighty-eight percent of surveys were returned by mail, 10 percent were returned by fax, and only 2 percent were completed online; none were completed by telephone or email.

CONCLUSIONS:

Offering fax options increases response rates, but providing other electronic options does not.

PMID:
21492157
PMCID:
PMC3207199
DOI:
10.1111/j.1475-6773.2011.01261.x
[Indexed for MEDLINE]
Free PMC Article

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