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J Cutan Aesthet Surg. 2010 Sep;3(3):151-5. doi: 10.4103/0974-2077.74491.

Patient satisfaction.

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Department of Dermatology, Vydehi Hospital, VIMS and RC, Whitefield, Bangalore, Karnataka, India.


Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of doctors and hospitals. This article discusses as to how to ensure patient satisfaction in dermatological practice.


Patient; customer; quality; satisfaction; service

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