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Professional Communication and Team Collaboration.


In: Hughes RG, editor.


Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); 2008 Apr. Chapter 33.
Advances in Patient Safety.

Author information

Michelle O’Daniel, M.H.A., M.S.G., director, member relations, VHA West Coast. E-mail:
Alan H. Rosenstein, M.D., M.B.A., vice president and medical director, VHA West Coast. E-mail:


Effective clinical practice must not focus only on technological system issues, but also on the human factor. As shown in this chapter,good communication encourages collaboration and helps prevent errors. It is important for health care organizations to assess possible setups for poor communication and be diligent about offering programs and outlets to help foster team collaboration. By addressing this issue, health care organizations have an opportunity to greatly enhance their clinical outcomes.

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