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Isr J Psychiatry Relat Sci. 2010;47(3):198-205.

Australian mental health consumers contributions to the evaluation and improvement of recovery-oriented service provision.

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1
Illawarra Institute for Mental Health, University of Wollongong, New South Wales, Australia. sarahmarshall600@hotmail.com

Abstract

BACKGROUND:

One key component of recovery-oriented mental health services, typically overlooked, involves genuine collaboration between researchers and consumers to evaluate and improve services delivered within a recovery framework.

METHOD:

Eighteen mental health consumers working with staff who had received training in the Collaborative Recovery Model (CRM) took part in in-depth focus group meetings, of approximately 2.5 hours each, to generate feedback to guide improvement of the CRM and its use in mental health services.

RESULTS:

Consumers identified clear avenues for improvement for the CRM both specific to the model and broadly applicable to recovery-oriented service provision. Findings suggest consumers want to be more engaged and empowered in the use of the CRM from the outset.

LIMITATIONS:

Improved sampling procedures may have led to the identification of additional dissatisfied consumers.

CONCLUSIONS:

Collaboration with mental health consumers in the evaluation and improvement of recovery-oriented practice is crucial with an emphasis on rebuilding mental health services that are genuinely oriented to support recovery.

PMID:
21149984
[Indexed for MEDLINE]
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