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Health Res Policy Syst. 2010 Nov 26;8:35. doi: 10.1186/1478-4505-8-35.

It is time to talk about people: a human-centered healthcare system.

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Brigham & Women's Hospital, 221 Longwood Ave,, Boston, MA 02115, USA.


Examining vulnerabilities within our current healthcare system we propose borrowing two tools from the fields of engineering and design: a) Reason's system approach 1 and b) User-centered design 23. Both approaches are human-centered in that they consider common patterns of human behavior when analyzing systems to identify problems and generate solutions. This paper examines these two human-centered approaches in the context of healthcare. We argue that maintaining a human-centered orientation in clinical care, research, training, and governance is critical to the evolution of an effective and sustainable healthcare system.

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