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J Health Serv Res Policy. 2011 Jan;16(1):46-50. doi: 10.1258/jhsrp.2010.010001. Epub 2010 Aug 20.

Robots and service innovation in health care.

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School of Management, Royal Holloway University of London, Egham, UK.


Robots have long captured our imagination and are being used increasingly in health care. In this paper we summarize, organize and criticize the health care robotics literature and highlight how the social and technical elements of robots iteratively influence and redefine each other. We suggest the need for increased emphasis on sociological dimensions of using robots, recognizing how social and work relations are restructured during changes in practice. Further, we propose the usefulness of a 'service logic' in providing insight as to how robots can influence health care innovation.

[Indexed for MEDLINE]

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