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J Ambul Care Manage. 2010 Apr-Jun;33(2):143-54. doi: 10.1097/JAC.0b013e3181d916f8.

Staffing time required to increase cancer-screening rates through telephone support.

Author information

  • 1Department of Community and Family Medicine, Dartmouth Hitchcock Medical Center, Lebanon, New Hampshire 03756, USA. Christina.M.Robinson@dartmouth.edu

Abstract

We describe the staff time required by the prevention care manager-tailored telephone support intervention, which significantly increased breast, cervical, and colorectal cancer-screening rates among female patients of Community Health Centers in New York City. For a sample of 38 women whose intervention was timed, prevention care managers spent an average of 99 minutes per woman on the phone and on related follow-up tasks over 18 months, or 248 minutes for each additional cancer-screening test obtained. Potential modifications to decrease the time required include automation of common tasks and the use of administrative data to further tailor outreach calls.

PMID:
20228638
PMCID:
PMC2905842
DOI:
10.1097/JAC.0b013e3181d916f8
[PubMed - indexed for MEDLINE]
Free PMC Article
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