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J Am Pharm Assoc (2003). 2010 Mar-Apr 1;50(2):174-80. doi: 10.1331/JAPhA.2010.09204.

Measuring outcomes of a pharmacist-run travel health clinic located in an independent community pharmacy.

Author information

1
College of Pharmacy, Western University of Health Sciences, Pomona, CA, USA. khess@westernu.edu

Abstract

OBJECTIVES:

To describe the acceptance and refusal rates of travel-related vaccine and medication recommendations in a pharmacist-run travel health clinic, to evaluate the change in patient understanding of travel-related issues, to determine patient satisfaction with this clinic, and to determine factors influencing both patient acceptance and satisfaction.

SETTING:

Southern California (Claremont) between July 2007 and October 2008.

PRACTICE DESCRIPTION:

Hendricks Pharmacy is an independently owned community pharmacy that is part of the Good Neighbor Pharmacy Provider Network. The pharmacy offers a range of services including home delivery, compounding, and blood glucose, blood pressure, and cholesterol screenings.

PRACTICE INNOVATION:

Comprehensive pharmacist-run travel health clinic.

MAIN OUTCOME MEASURES:

Patient acceptance and refusal rates of pharmacist-made recommendations, changes in patient understanding of travel-related issues resulting from pharmacist counseling, and patient satisfaction with this travel health clinic.

RESULTS:

In a sample of 283 patients, overall patient acceptance of pharmacist-made recommendations was 84.7%. The primary reason for patient refusal of a recommendation was self-perceived low risk for infection. A subsample of patients (n = 82) completing a patient satisfaction survey found that 96% were satisfied with their overall visit. Patient satisfaction with the clinic and pharmacist services was correlated with overall patient acceptance.

CONCLUSIONS:

The high rate of patient acceptance and satisfaction with this clinic supports adoption of pharmacists as nontraditional providers of travel health services.

PMID:
20199959
DOI:
10.1331/JAPhA.2010.09204
[Indexed for MEDLINE]
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