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Eur J Gen Pract. 2010 Jun;16(2):80-4. doi: 10.3109/13814780903528587.

What happened? GPs' perceptions of consultation outcomes and a comparison with the experiences of their patients.

Author information

1
Bergnäset Health Care Centre, Luleå, Sweden. annika.anden@telia.com

Abstract

OBJECTIVE:

To investigate GPs' perceptions of consultation outcomes and to investigate the associations between these and outcomes perceived by the patients.

DESIGN:

25 GPs and 10 patients for each GP filled in a questionnaire about the outcome of the same consultation. The questions in the questionnaires were formulated from concepts found in preceding qualitative studies. Their answers were analysed and compared.

SETTING:

GPs and patients from 16 group practices in Norrbotten, Sweden.

RESULTS:

The GPs had the apprehension that their consultations would lead to cure/symptom relief in half of their consultations. They believed that their patients were satisfied up to 90% and that up to 75% had been reassured, understood more or could cope better. The GPs were satisfied themselves with up to 95% of the consultations, they enhanced their relationship to their patient up to 70%. Their affirmative concordance with their patients was high regarding satisfaction, intermediate regarding patient reassurance and patient understanding and lowest regarding cure/symptom relief.

CONCLUSION:

The GPs' were lacking in their ability to assess the patients' increased understanding and the concordance between their own and the patients' expectation of cure/symptom relief was low.

PMID:
20100110
DOI:
10.3109/13814780903528587
[Indexed for MEDLINE]
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