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Fam Pract. 2010 Apr;27(2):171-8. doi: 10.1093/fampra/cmp099. Epub 2010 Jan 6.

The relationship between continuity and patient satisfaction: a systematic review.

Author information

1
Mt Sinai School of Medicine, New York, NY 10128, USA. rhodes.adler@mssm.edu

Abstract

BACKGROUND:

Continuity between doctors and patients likely affects patient satisfaction.

OBJECTIVE:

To assess the current evidence on the relationship between continuity and patient satisfaction.

METHODS:

Systematic review of studies of adults in general, family, or internal medicine practices with ongoing, direct, face-to-face contact with their physician. Measures of the relationship between continuity and patient satisfaction were examined.

RESULTS:

A MEDLINE search covering 1984-2007 and a Cumulative Index to Nursing and Allied Health Literature search covering 1981-2007 identified 263 relevant studies and 12 studies met inclusion criteria. There were 12 different continuity measures and 9 different satisfaction measures.

CONCLUSIONS:

Continuity has a variable effect on patient satisfaction.

PMID:
20053674
DOI:
10.1093/fampra/cmp099
[Indexed for MEDLINE]

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