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Patient Educ Couns. 2010 May;79(2):251-4. doi: 10.1016/j.pec.2009.10.011. Epub 2009 Dec 4.

Linking urban families to community resources in the context of pediatric primary care.

Author information

1
Division of General Pediatrics and Adolescent Medicine, The Floating Hospital for Children at Tufts Medical Center, Boston, MA 02111, USA. agarg@tuftsmedicalcenter.org

Abstract

INTRODUCTION:

Pediatric guidelines emphasize the importance for healthcare providers to view children in the context of family and community, and promote community resources at visits. In 2006, a Family Help Desk (FHD) was established in an urban academic-based clinic in Baltimore, MD to assist healthcare providers in educating families about available community-based resources.

METHODS:

A longitudinal cohort pilot study was conducted during a 6-week period in 2007 to evaluate the impact of the FHD in connecting at-risk families to community resources.

RESULTS:

Overall, 6% of parents (n=59) who brought their child for a scheduled clinic visit accessed the FHD. Parents had a mean of 1.7 social needs, including after-school programs and childcare (29%), employment (13%), housing (12%), and food (11%). Most parents who utilized the FHD (64%) contacted a community resource or service within 6 months of their clinic visit. Nineteen parents (32%) who utilized the FHD enrolled in community programs.

CONCLUSION:

A clinic-based multi-disciplinary model can empower families to connect with community-based resources for basic social needs.

PRACTICE IMPLICATIONS:

The Family Help Desk model has great potential for addressing family psychosocial needs, and educating families about community resources within the context of pediatric primary care.

PMID:
19962849
PMCID:
PMC2916170
DOI:
10.1016/j.pec.2009.10.011
[Indexed for MEDLINE]
Free PMC Article

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