Abstract
We asked our patients, "What is the most important thing I can do for you today?" and analyzed the self-identified patient needs. Eleven themes emerged; we used these findings to drive a unit-based project and a hospital-based project, hard-wiring strategies into the infrastructure of Relationship-Centered Care to build relationships between patients/families and staff and to establish a healing and caring environment.
MeSH terms
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Cultural Diversity
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Documentation
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Empathy*
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Health Services Needs and Demand
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Humans
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Models, Nursing
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New York City
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Nurse's Role / psychology*
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Nurse-Patient Relations*
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Nursing Evaluation Research
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Nursing Records
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Patient Care Planning / organization & administration
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Patient Participation* / methods
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Patient Participation* / psychology
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Patient-Centered Care / organization & administration*
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Program Development
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Program Evaluation