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J Appl Psychol. 2009 Jul;94(4):945-59. doi: 10.1037/a0013329.

Personality and citizenship behavior: the mediating role of job satisfaction.

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Department of Management, Michigan State University, East Lansing, MI 48824, USA.

Erratum in

  • J Appl Psychol. 2010 May;95(3):601.
  • J Appl Psychol. 2010 Mar;95(2):404.


Using meta-analytic path analysis, the authors tested several structural models linking agreeableness and conscientiousness to organizational citizenship behavior (OCB). Results showed that the 2 personality traits had both direct effects and indirect effects-through job satisfaction-on overall OCB. Meta-analytic moderator analyses that distinguished between individual- and organization-targeted citizenship behaviors (OCB-I and OCB-O) showed that agreeableness was more closely related with OCB-I and conscientiousness with OCB-O. Finally, the path analyses predicting OCB-I and OCB-O offered further support for the general hypothesis that these 2 constructs are distinct. That is, the results of these analyses revealed that agreeableness had both direct and indirect effects on OCB-I but only indirect effects on OCB-O, and that for conscientiousness the pattern of direct and indirect effects was exactly opposite (direct and indirect effects on OCB-O but only indirect effects on OCB-I).

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