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J Nurs Adm. 2009 Mar;39(3):138-41. doi: 10.1097/NNA.0b013e31819894f1.

Bundling the value of discharge telephone calls and leader rounding.

Author information

1
Hackensack University Medical Center, 30 Prospect Ave., Hackensack, NJ 07601, USA. nsetia@humed.com

Abstract

Discharge telephone calls made by hospital staff provide invaluable opportunities to prevent adverse events, improve quality of care, and increase patient satisfaction. Similarly, the effect of rounding on patients can improve clinical quality and improve both patient and staff satisfaction. The author discusses how the combination of implementing both nurse leader rounding and discharge telephone calls simultaneously produced powerful positive outcomes in satisfaction and patient quality of care.

PMID:
19590470
DOI:
10.1097/NNA.0b013e31819894f1
[Indexed for MEDLINE]
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