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J Clin Anesth. 2009 May;21(3):200-5. doi: 10.1016/j.jclinane.2008.08.016.

Patient satisfaction following day surgery.

Author information

1
Department of Anesthesia, Hospital Geral de Santo António, 4099-001 Porto, Portugal. paulo.f.lemos@netcabo.pt

Abstract

STUDY OBJECTIVE:

To evaluate patient satisfaction at discharge and 30 days after day surgery, and to identify predictive factors of patient satisfaction.

DESIGN:

Observational, prospective study.

SETTING:

Day surgery unit of a university hospital.

PATIENTS:

251 consecutive patients, aged 43 +/- 15 years (56.6% women), scheduled for day surgery.

INTERVENTIONS:

Patients were asked to answer a questionnaire.

MEASUREMENTS:

Patients' level of satisfaction was recorded in relation to different variables, using questions of demographics, logistics, and those relating to surgery.

MAIN RESULTS:

Over 95% of patients were satisfied with their care at both interviews; 74.5% of patients were completely satisfied at the discharge time; and only 62.4% had the same opinion 30 days after the surgery (P < 0.01). Postoperative pain control [odds ratio (OR) = 1.6], waiting time for surgery (OR = 1.4), and patient changing room conditions (OR = 1.3) were the most important factors influencing patient satisfaction at the time of discharge. Clinical outcome (OR = 3.2), clinical information (OR = 1.6), and postoperative pain control (OR = 1.3) were the main factors affecting patient satisfaction 30 days after surgery.

CONCLUSIONS:

Overall satisfaction following day surgery was at least 95% at discharge and at 30 days. However, complete satisfaction was present only in 75% at discharge and decreased to 62% at 30 days. Clinical outcome was strongly related to patient satisfaction at 30 days after surgery. Factors directly controlled by anesthesiologists such as postoperative pain and information provided, also had a significant impact on patient satisfaction.

PMID:
19464614
DOI:
10.1016/j.jclinane.2008.08.016
[Indexed for MEDLINE]

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