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Am J Pharm Educ. 2008 Dec 15;72(6):136.

Audio taping simulated patient encounters in community pharmacy to enhance the reliability of assessments.

Author information

1
Faculty of Pharmacy, University of Sydney, NSW, Australia.

Abstract

OBJECTIVES:

To assess whether audio taping simulated patient interactions can improve the reliability of manually documented data and result in more accurate assessments.

METHODS:

Over a 3-month period, 1340 simulated patient visits were made to community pharmacies. Following the encounters, data gathered by the simulated patient were relayed to a coordinator who completed a rating form. Data recorded on the forms were later compared to an audiotape of the interaction. Corrections were tallied and reasons for making them were coded.

RESULTS:

Approximately 10% of cases required corrections, resulting in a 10%-20% modification in the pharmacy's total score. The difference between postcorrection and precorrection scores was significant.

CONCLUSIONS:

Audio taping simulated patient visits enhances data integrity. Most corrections were required because of the simulated patients' poor recall abilities.

KEYWORDS:

assessment; community pharmacy; nonprescription medications; simulated patients

PMID:
19325956
PMCID:
PMC2661167
DOI:
10.5688/aj7206136
[Indexed for MEDLINE]
Free PMC Article

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