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J Occup Health Psychol. 2009 Jan;14(1):58-69. doi: 10.1037/a0012683.

Investigating individual differences among targets of workplace incivility.

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Department of Psychology, University of Houston, Houston, TX, USA.


The present study focused on individual differences in Big Five traits among targets of workplace incivility. The authors hypothesized a negative relation between agreeableness and incivility, a positive relation between neuroticism and incivility, and a negative relation between extraversion and incivility. The authors also hypothesized that provocative target behavior is the mediating force that drives these relations. Multisource data from a diverse sample of employees and their coworkers indicate that individuals low in agreeableness and those high in neuroticism experience more incivility than their counterparts. The mediation model was supported for agreeableness and neuroticism. Findings suggest that target traits are important components in incivility research, and should be considered in future research as well as in efforts to alleviate the consequences of incivility.

[Indexed for MEDLINE]

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