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Complement Ther Med. 2008 Dec;16(6):350-8. doi: 10.1016/j.ctim.2007.12.001. Epub 2008 Feb 4.

Patient satisfaction with primary care: a comparison between conventional care and traditional Chinese medicine.

Author information

1
Institute for Evaluative Research in Orthopaedic Surgery, University of Bern, Bern, Switzerland.

Abstract

OBJECTIVES:

The evaluation of patient satisfaction with traditional Chinese medicine (TCM) versus conventional medicine (COM) in Swiss primary care.

DESIGN:

A cross-sectional study was performed with questionnaires aimed at fulfilment of expectations, perceived treatment effects, and patient satisfaction.

SETTING:

Participants were 51 certificated TCM physicians, 71 COM physicians, and 2530 adult patients.

RESULTS:

Among patients seeking primary care in Switzerland, those who choose a conventional physician with additional certification in TCM have a higher chance of being completely satisfied with their treatment than patients who choose a physician educated only in COM.

CONCLUSIONS:

Physicians who supply TCM in addition to COM are able to satisfy the needs of their patients more completely than solely COM-practicing physicians. Explanations for this difference include less frequent side effects in TCM, better TCM physician-patient interaction with longer duration of consultation, and different treatment expectations of patients seeking TCM.

PMID:
19028336
DOI:
10.1016/j.ctim.2007.12.001
[Indexed for MEDLINE]

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