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J Nurs Care Qual. 2008 Oct-Dec;23(4):316-21. doi: 10.1097/01.NCQ.0000336672.02725.a5.

Effect of patient-centered care on patient satisfaction and quality of care.

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University of Pittsburgh Medical Center - St. Margaret, Pittsburgh, Pennsylvania, USA.


A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.

[Indexed for MEDLINE]

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