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Rev Saude Publica. 2008 Jun;42(3):555-61. Epub 2008 Apr 18.

[Management of work processes and humanization in health care: an ergological perspective].

[Article in Portuguese]

Author information

1
Instituto de Pesquisa Clínica Evandro Chagas, Fundação Oswaldo Cruz, Avenida Brasil, Rio de Janeiro, RJ, Brazil. elida.hennington@ipec.fiocruz.br

Abstract

The National Humanization Policy recommends that cooperative, interdependent networks that are committed to producing health be established horizontally, encouraging the protagonism of subjects and collectives and their co-responsibility. The present study addresses management of health care processes focusing on health care workers and the contributions of ergology to rethink work-related knowledge production. The study was based on Schwartz's ergological approach and its "three-poled dynamic apparatus" comprising established disciplines, their protagonists--workers--and epistemological and ethical requirements. It was crucial to the Brazilian National Health System humanization to promote inclusion and appreciation of health workers.

PMID:
18438591
[Indexed for MEDLINE]
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