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Patient Educ Couns. 2008 Jun;71(3):378-87. doi: 10.1016/j.pec.2008.02.017. Epub 2008 Apr 15.

Using health communication best practices to develop a web-based provider-patient communication aid: the CONNECT study.

Author information

1
Fox Chase Cancer Center, Philadelphia, PA 19012, United States. linda.fleisher@fccc.edu

Abstract

OBJECTIVE:

Although there is broad consensus that careful content vetting and user testing is important in the development of technology-based educational interventions, often these steps are overlooked. This paper highlights the development of a theory-guided, web-based communication aid (CONNECT), designed to facilitate treatment decision-making among patients with advanced cancer.

METHODS:

The communication aid included an on-line survey, patient skills training module and an automated physician report. Development steps included: (1) evidence-based content development; (2) usability testing; (3) pilot testing; and (4) patient utilization and satisfaction.

RESULTS:

Usability testing identified some confusing directions and navigation for the on-line survey and validated the relevance of the "patient testimonials" in the skills module. Preliminary satisfaction from the implementation of the communication aid showed that 66% found the survey length reasonable and 70% found it helpful in talking with the physician. Seventy percent reported the skills module helpful and about half found it affected the consultation.

CONCLUSION:

Designing patient education interventions for translation into practice requires the integration of health communication best practice including user feedback along the developmental process.

PRACTICE IMPLICATIONS:

This developmental process can be translated to a broad array of community-based patient and provider educational interventions.

PMID:
18417312
PMCID:
PMC2509582
DOI:
10.1016/j.pec.2008.02.017
[Indexed for MEDLINE]
Free PMC Article
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