Format

Send to

Choose Destination
J Am Board Fam Med. 2008 Jan-Feb;21(1):24-30. doi: 10.3122/jabfm.2008.01.070093.

Patients prefer the method of "tell back-collaborative inquiry" to assess understanding of medical information.

Author information

1
Department of Family Medicine, East Tennessee State University, Johnson City, TN 37614-0621, USA. kempe@etsu.edu

Abstract

PURPOSE:

The goal of this study was to determine which approach to assessing understanding of medical information patients most prefer and perceive to be most effective.

METHODS:

Two videos were shown to participants: (1) a physician explaining a medical condition and its treatment and (2) a physician inquiring about patient understanding of the medical information the patient had been given using 3 different types of inquiry: Yes-No, Tell Back-Collaborative, and Tell Back-Directive.

RESULTS:

The Tell Back-Collaborative inquiry was significantly preferred over the other 2 approaches.

CONCLUSIONS:

Patients strongly prefer the Tell Back-Collaborative inquiry when assessing their understanding. We recommend that physicians ask patients to restate what they understand using their own words and that they use a patient-centered approach.

PMID:
18178699
DOI:
10.3122/jabfm.2008.01.070093
[Indexed for MEDLINE]
Free full text

Supplemental Content

Full text links

Icon for HighWire
Loading ...
Support Center