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Healthc Financ Manage. 2007 Sep;61(9):66-73.

From bottom to top: how one provider retooled its collections.

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1
Sutter Health Sacramento Sierra Region, CA, USA. souzam1@sutterhealth.org

Abstract

In its effort to increase point-of-service collections and improve the overall revenue cycle, Sutter Health took steps to: Measure performance using a handful of specific, primary benchmarks. Empower PFS staff to assume responsibility for every individual account they handle. Ensure each registration is analyzed using a rules engine to identify problems before patients leave the registration desk. Ensure PFS staff receive appropriate comprehensive training to excel under the new system.

PMID:
17937121
[Indexed for MEDLINE]
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