Abstract
Nurses increasingly use telephonic assessment and counseling to manage clients with a variety of chronic illnesses. This article describes a study designed to assess a group of telephonic nurse disease managers' teaching and adherence promotion skills during actual patient interactions. Nurse care managers showed improvements after training in four main counseling skills categories, with a decrease in time spent.
Publication types
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Evaluation Study
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Research Support, N.I.H., Extramural
MeSH terms
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Chronic Disease
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Clinical Competence / standards*
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Cooperative Behavior
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Counseling / education*
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Counseling / standards
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Diabetes Mellitus / prevention & control
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Diabetes Mellitus / psychology
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Education, Nursing, Continuing / organization & administration*
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Health Promotion / standards
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Humans
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Inservice Training / organization & administration
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Multivariate Analysis
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Nurse's Role / psychology
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Nurse-Patient Relations
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Nursing Audit
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Nursing Education Research
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Nursing Evaluation Research
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Nursing Staff / education*
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Nursing Staff / psychology
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Patient Education as Topic / standards
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Problem Solving*
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Program Evaluation
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Self Care
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Telephone*
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Tennessee
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Time Factors