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Am J Obstet Gynecol. 2007 Feb;196(2):186.e1-5.

Does physician attire influence patient satisfaction in an outpatient obstetrics and gynecology setting?

Author information

1
Department of Obstetrics and Gynecology, University of Medicine and Dentistry of New Jersey, Robert Wood Johnson Medical School at Camden, Cooper University Hospital, Camden, NJ, USA.

Abstract

OBJECTIVE:

The purpose of our study was to determine whether physician attire played a role in patient satisfaction after a new obstetrician/gynecologist encounter.

STUDY DESIGN:

Over a 3-month period, 20 physicians were randomly assigned to dress in business attire, casual clothing, or scrub suit each week. One thousand one hundred sixteen patients who had an office visit with a new obstetrician/gynecologist for at least 10 minutes completed a satisfaction survey, which assessed patient comfort as well as perception of the competency and professionalism of the physician. Patients were blinded to the physician attire manipulation.

RESULTS:

There was no difference in the mean overall satisfaction score among the 3 physician attire groups. No differences existed in satisfaction scores when analyzed by individual survey item or by demographic factors, after controlling for attire.

CONCLUSION:

Patients are equally satisfied with physicians who dress in business attire, casual clothing, or scrub suit.

PMID:
17306675
DOI:
10.1016/j.ajog.2006.09.043
[Indexed for MEDLINE]

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