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Health Aff (Millwood). 2006 Nov-Dec;25(6):w544-8. Epub 2006 Oct 24.

Beyond consumer-driven health care: purchasers' expectations of all plans.

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  • 1Pacific Business Group on Health in San Francisco, California, USA.


Skyrocketing health care costs and quality deficits can only be addressed through a broad approach of quality-based benefit design. Consumer-directed health plans that are built around better consumer information tools and support hold the promise of consumer engagement, but purchasers expect these features in all types of health plans. Regardless of plan type, simply shifting costs to consumers is a threat to access and adherence to evidence-based medicine. Comparative and interactive consumer information tools, coupled with provider performance transparency and payment reform, are needed to advance accountability and support consumers in getting the right care at the right time.

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