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Health Care Manage Rev. 2005 Jul-Sep;30(3):220-8.

A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling.

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Sam & Irene Black School of Business, Penn State Erie, USA. E-mail:


Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.

[Indexed for MEDLINE]

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