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J Eval Clin Pract. 2004 Nov;10(4):549-52.

An audit of clinical outcomes and client and referrer satisfaction with a Mood and Anxiety Disorders Unit.

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1
Clinical and Biomedical Sciences, University of Melbourne, Community and Mental Health, Barwon Health, Swanston Centre, Geelong, Victoria, Australia.

Abstract

OBJECTIVE:

To evaluate outcome and client and referrer satisfaction with the service provided by a Mood and Anxiety Disorders Unit (MADU).

METHOD:

MADU was a specialized clinical service for the assessment and management of individuals suffering with affective and anxiety disorders. Clients were referred to MADU from a variety of health service providers. A telephone survey of 30 clients and 20 referrers who have used the services of MADU was conducted, investigating outcome satisfaction with the service provided by MADU.

RESULTS:

Clients and referrers reported a high level of satisfaction with the service provided by MADU. There was a high degree of adherence to treatment recommendations. The mean Patient Global Impression of Improvement (PGI) rating by the clients before the MADU assessment was 2.74 (SD=1.27). In comparison the mean PGI rat-ing at the time of follow-up was 6.64 (SD=1.91).

CONCLUSIONS:

Specialist mood disorders units are a useful and potentially cost-effective additional service included as a part of a mental health service.

[Indexed for MEDLINE]

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