Format

Send to

Choose Destination
Br J Gen Pract. 2004 May;54(502):364-6.

Problems with a 'target' approach to access in primary care: a qualitative study.

Author information

1
Clinical Governance Research and Development Unit, Department of Health Sciences, University of Leicester, Leicester. kcw@leicester.ac.uk

Abstract

We report an analysis of the qualitative phase of a study of patients' and carers' views of primary care services, focusing on their experiences of access to face-to-face general practitioner (GP) consultations during the period when new access policies were being implemented. Practices interpreted the new policy in various ways; restricted interpretations, including restriction of access to telephone booking, could cause distress to patients. Patients and carers welcomed flexible interpretations of the policy that offered choice, such as a choice of GP, or of booking in advance.

PMID:
15113520
PMCID:
PMC1266171
[Indexed for MEDLINE]
Free PMC Article

Supplemental Content

Full text links

Icon for HighWire Icon for PubMed Central
Loading ...
Support Center