Format

Send to

Choose Destination
Arch Emerg Med. 1992 Jun;9(2):162-8.

Waiting times and patient satisfaction in the accident and emergency department.

Author information

1
Manchester University Medical School.

Abstract

A survey of the waiting times and patients' opinions of these times was undertaken in a busy district general hospital A&E department. The various components of the overall waiting time are analysed and specific points of the patients' attendance, where waiting times were prolonged, are identified. Standards are derived which is hoped may result in 75% of patients being satisfied with the duration of their wait. The current levels of achievement are compared with these standards. Suggested and actual improvements to the department to improve our performance are described.

PMID:
1388491
PMCID:
PMC1285854
DOI:
10.1136/emj.9.2.162
[Indexed for MEDLINE]
Free PMC Article

Supplemental Content

Full text links

Icon for PubMed Central
Loading ...
Support Center