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Outcomes Manag. 2003 Jan-Mar;7(1):17-22.

A balanced scorecard approach for nursing report card development.

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Faculty of Nursing, Canadian Institutes of Health Research, Utilization, and Outcomes Research Unit, University of Toronto.


In this article we describe the process used to introduce and structure a nursing perspective as part of a balanced scorecard framework within a provincial hospital performance report. Results of a critical literature review and consultative process with key informants are outlined. Nurse-sensitive indicators emerged in the areas of system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance.

[Indexed for MEDLINE]

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