Send to

Choose Destination
See comment in PubMed Commons below
Issues Ment Health Nurs. 2002 Dec;23(8):757-69.

An examination of telephone triage in a mental health context.

Author information

  • 1LaTrobe University, School of Nursing, Bendigo, Australia.


Mental health triage is performed via the telephone in some institutions. The process by which an accurate mental health assessment can be made over the phone has not been documented in the literature. Telephone triage has only been comprehensively investigated within the context of Accident and Emergency departments. This paper provides a summary of the main issues that arise from this literature and then provides a number of research questions that can be directed toward telephone triage in a mental health context.

[PubMed - indexed for MEDLINE]
PubMed Commons home

PubMed Commons

How to join PubMed Commons

    Supplemental Content

    Full text links

    Icon for Taylor & Francis
    Loading ...
    Write to the Help Desk