PIP: This article traces the experience of the first 2 years of managing the Solidarite SIDA toll-free telephone hotline service, including the services offered, the training needed for those answering the calls, statistics on those using the service, and the types of questions asked. SIDA was established in May 1996 as a support network. The goals of Solidarite SIDA have been encouraging contacts and the exchange of information; defending and promoting the rights and dignity of the people living with HIV and AIDS, their families, and friends; and sharing experiences with official organizations and other associations. The SOS AIDS telephone hotline was opened on December 1, 1996, to provide a sympathetic ear and to give information, advice and moral support to callers and to document the problems. Overall, it is noted that majority who utilize the services are young Melanesians who require information most often related to HIV transmission and its preventative measures. It is also indicated that the free phone is a source of advice and support with regard to worries connected to sexuality. In view of this, more advertising is necessary and documentation of calls should be continued in order to provide statistics to official institutions and other associations who work in HIV and AIDS. The expansion of the program is projected.