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J Nurses Staff Dev. 2001 May-Jun;17(3):159-62.

Essentials for effective communication in oncology nursing: assertiveness, conflict management, delegation, and motivation.

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Memorial Sloan Kettering Care Center, New York, USA.


The ability to communicate effectively with a multidisciplinary team in an assertive manner to resolve conflict, motivate others, and delegate tasks is a prerequisite skill to promote a harmonious work environment. Acquisition of this skill is often a combination of inherent attributes and learned experiences. This article describes a program on assertiveness, conflict resolution, motivation of others, and delegation. Nurses are encouraged to seek expertise from other departments (e.g., Human Resources) to help them develop similar programs.

[Indexed for MEDLINE]

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