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Psychol Rep. 2002 Feb;90(1):203-4.

Customer service as a function of shopper's attire.

Author information

1
Department of Psychology, California State University, Los Angeles 90032-8227, USA. pregan@calstatela.edu

Abstract

A field experiment explored whether a female shopper's appearance would influence the customer service she received. Specifically, a female confederate dressed in formal work clothes (skirt and blouse) or informal gym clothes (tights and t-shirt) entered a series of randomly selected women's clothing stores in a large mall and proceeded to "shop." The amount of time that passed before an employee approached and acknowledged the confederate served as the dependent variable. As hypothesized, she was acknowledged significantly sooner when formally attired than when informally dressed. Thus, clothing, like other aspects of appearance, influences how people are evaluated and treated by others.

PMID:
11898983
DOI:
10.2466/pr0.2002.90.1.203
[Indexed for MEDLINE]

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