Send to

Choose Destination
See comment in PubMed Commons below
J Occup Health Psychol. 2002 Jan;7(1):20-36.

Workplace anger and aggression: informing conceptual models with data from specific encounters.

Author information

Industrial Relations Center, University of Minnesota, 3-300 Carlson School of Management, Minneapolis 55455, USA.


Workplace aggression is typically assessed by reports of the frequency of aggressive behaviors aggregated across incidents. Relations tested using such assessments are limited in the information they can provide about the operation of aggression within the context of a specific encounter. Analysis of data from structured interviews and questionnaire reports of employee experiences of specific workplace aggression incidents (as the target and as the aggressor) examine a variety of perceived antecedents, aggressive behaviors, and outcomes. Results suggest a variety of organizational, job-related, and personal antecedents, such as job stress and conflicts, and job-related outcomes, such as dissatisfaction. These data provide insight into the patterning of aggressive behaviors within an encounter and suggest an escalatory pattern. Data suggest relations between the severity of an aggressive encounter and the negativity of employee outcomes.

[Indexed for MEDLINE]
PubMed Commons home

PubMed Commons

How to join PubMed Commons

    Supplemental Content

    Full text links

    Icon for American Psychological Association
    Loading ...
    Support Center