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J Healthc Inf Manag. 2002 Winter;16(1):40-5.

A systems approach to improving error reporting.

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Leonard Davis Institute of Health Economics, University of Pennsylvania, USA.


The reporting of medical errors or near misses within a healthcare organization is one process that has been long overlooked. With strong leadership as its foundation, Baylor Health Care System addressed multiple systems and processes of technology, education, communication, learning, feedback, rewards, and recognition to demonstrate significant improvements in cost reduction, employee satisfaction, and the number of errors reported.

[Indexed for MEDLINE]

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